About Us

our story

Pelvic Health Mackay was founded in 2021 by Lauren Neill, originally opening its doors as Women’s Health Physio Mackay (WHPM), Mackay’s first dedicated women’s health physiotherapy clinic.

After moving to Mackay in 2014, Lauren recognised a gap in local healthcare and had a vision to create a dedicated space where women could access specialised pelvic health physiotherapy throughout all stages of life.

What began as a clinic focused on women’s health has grown into something much bigger. Over the years, our team, services and community have expanded, and so has our commitment to providing pelvic health care for everyone.

In 2026, we proudly became Pelvic Health Mackay (PHM) — a name that better reflects who we are and the people we care for. While women’s health remains at the heart of our beginnings, our clinic now provides dedicated pelvic health physiotherapy for women, men and children.

Our vision has always been to work collaboratively with Mackay’s obstetricians, gynaecologists, midwives, GPs and medical specialists to provide comprehensive, evidence-based and individualised care. We believe in creating a supportive environment where patients feel heard, understood and empowered to take an active role in their health.

New name, same passionate team, same commitment to care.

We’re incredibly proud of how far we’ve come and look forward to continuing to support the Mackay community through every age and stage of life.

our approach

At Pelvic Health Mackay, we believe that every body is different and every person has their own unique story. Regardless of age, gender or stage of life, we recognise that each individual brings their own experiences, health history, concerns and goals.

Our approach is centred around providing compassionate, individualised and evidence-based care. We take the time to listen, understand what matters most to you and develop a treatment plan tailored to your needs.

We believe in empowering people through education, understanding and support, helping you feel confident in your body and continue doing the things you love.

our team

Lauren Neill

Founder of Pelvic Health Mackay | APA Titled Women’s, Men’s & Pelvic Health Physiotherapist | IBCLC

Lauren is the proud founder of Pelvic Health Mackay, a clinic born from her vision to create a dedicated space for pelvic health care in regional Queensland. With a passion for education, advocacy and empowering people to better understand their bodies, Lauren is committed to helping her patients feel confident and supported at every stage of life.

With over 10 years of experience across public and private healthcare, Lauren has dedicated much of her career to pelvic health physiotherapy, working closely with obstetricians, gynaecologists, midwives and medical specialists. A strong advocate for keeping people active, she believes pelvic health concerns shouldn’t prevent anyone from doing the things they love.

Lauren completed her Postgraduate Certificate in Pelvic Floor Rehabilitation in 2016, followed by her Master’s in Women’s Health and Continence in 2020. She also holds a Professional Certificate in the Management of Pelvic Organ Prolapse, including pessary fitting, and has completed additional training in Pilates and pregnancy and postnatal exercise. Her own breastfeeding journey inspired her to become an International Board Certified Lactation Consultant (IBCLC).

Beyond the clinic, Lauren is passionate about improving access to pelvic health education and services in regional communities and is actively involved in professional advocacy and education.

Professional memberships:

Australian Physiotherapy Association Member (APAM)
Member of the Australian College of Physiotherapy (MACP)
Member of the Continence Women’s Health Group

Danae gardner

Pelvic Floor Physiotherapist

A Mackay local, Danae brings over 10 years of physiotherapy experience and a wealth of knowledge in pelvic health to the Pelvic Health Mackay team.

After completing her undergraduate degree in Queensland, Danae moved to Adelaide in 2019, where she worked in a busy pelvic health clinic, further developing her skills and passion for this area of physiotherapy.

Danae has completed postgraduate qualifications in pelvic floor physiotherapy, exercise and women’s health, as well as conservative management of pelvic organ prolapse, including pessary fitting.

With a passion for supporting people at every stage of life, Danae provides individualised, evidence-based care for women, men and children. Her clinical interests include pelvic floor dysfunction, pelvic organ prolapse, bladder and bowel concerns, and pelvic health conditions affecting children and adolescents.

Danae is passionate about empowering her patients through education and practical management strategies, helping them build confidence, improve their pelvic health and continue doing the things they love.

Tiffany villis

Physiotherapist

Tiffany graduated with her physiotherapy degree in 2014 and brings over 10 years of experience working in private musculoskeletal physiotherapy. With a longstanding passion for women’s health, Tiffany has further developed her skills through postgraduate training in pelvic floor physiotherapy, strength and conditioning, Pilates, and the conservative management of pelvic organ prolapse, including pessary fitting.

Tiffany is a passionate and thorough physiotherapist who combines her strong musculoskeletal background with her knowledge of pelvic health to provide individualised, evidence-based care. She has a particular interest in supporting women through pregnancy, postpartum recovery and returning to exercise, helping them feel strong, confident and empowered in their bodies.

As a mum of two young girls, Tiffany understands the importance of staying active throughout the different stages of life. She is passionate about combining her own experiences with current research to help her patients achieve their goals and continue doing the activities they love.

Outside the clinic, Tiffany enjoys keeping active at the gym and spending time with her family, often heading off on a caravan or fishing adventure.

sari

massage therapist, pregnancy, postnatal & doula support

Sari is a compassionate pregnancy and postnatal practitioner who provides nurturing, holistic care for women and families through pregnancy, birth and the postnatal period. Known for her calming presence and gentle approach, Sari supports both the physical and emotional aspects of the perinatal journey.

She works alongside the WHPM team to provide collaborative, client-centred care tailored to each individual and family.

Sari offers support in:

Pregnancy massge
Postnatal massage
Remedial massage therapy
Doula support for birth and early parenting
Spinning Babies® techniques to support maternal comfort and optimal baby positioning
Bereavement and infant loss support
Red Nose–accredited support for families experiencing loss
Holistic pregnancy and postnatal care

Sari is passionate about holding and guiding families with warmth, respect and evidence-informed care at every stage of their journey.

Visit the book now tab to book your appointment today

your visit

first visit

We look forward to welcoming you into our beautiful spaces located at Ritu Rana Medical and NG Gyne, both of which are located in close proximity to the Mater Hospital in Mackay.

Before your appointment you will be emailed a form to fill out.

Please bring any relevant referrals or reports you have relating to your condition.

pregnancy appointments

If you are seeing us regarding pain or general advice in pregnancy, please allow 30-45 minutes for your first appointment. This will involve a full assessment of your presenting symptoms, education and treatment.

Review appointments are usually 30 minutes.

post-natal appointments

Please allow 60 minutes for your initial postpartum appointment. This enables us to take a complete history, go through your bothering symptoms and complete a thorough assessment. We will assess your pelvic floor and abdominal muscles and provide you with an individual program to get you back doing all the things you love! This appointment often involves a vaginal examination (read more about this below).

This appointment ideally occurs approximately 6-10 weeks post the birth of your baby. However, if you are in pain or sustained a 3^rd or 4^thdegree tear, please give us a call and we will help decide when to get you in.

pelvic floor appointments

Please allow up to 60 minutes for your initial pelvic floor appointment. This enables us to take a complete history and assessment, and to develop an individualised treatment plan based on your symptoms.

Vaginal Examination

Your appointment may involve a vaginal examination to assess your pelvic floor muscles and assess you for conditions such as pelvic organ prolapse, birth injuries or pain. A vaginal exam allows us to gain the highest level of information we can to understand your symptoms and put together a rehabilitation plan based on what you need.

However, if you wish not to have a vaginal exam, there are most defiantly other ways we can assess you pelvic floor, such as ultrasound and visual inspection.

Real Time Ultrasound

We may decide to use real time ultrasound to assess your abdominal or pelvic floor muscle function. If this is needed we try and get you to have a comfortably filled bladder.

faq's

Do I need a referral?

No, not at all.

If you have had appointments with a specialist (i.e. urologist or gynaecologist) it is helpful for you to bring along any information that you can.

If you are DVA or eligible to claim under Medicare (EPC), we will need a GP referral to our clinic.

What should I wear?

Please wear whatever is comfortable. We use towels and drapes to keep you comfortable and modest.

How do I make payment?

You can claim your private health insurance rebate at the time of payment, meaning you only pay the gap. If you have a Medicare referral, we can apply for your rebate at the time of payment.

Payment at the time of consultation is required. We do not accept cash payments.

Online Pilates class participants will be sent an invoice to their email following the class.

Do I have to have a vaginal assessment?

Absolutely not! Whilst a vaginal assessment is highly valuable in providing us with lots of information, it is not vital and it is completely your choice. We will discuss the benefits and indications for this with you at each appointment, but there are other assessment options if you prefer not to have an internal assessment done.

I have my period, should I cancel?

A period doesn’t prevent us performing a vaginal examination. However, we do whatever you feel most comfortable with on the day. Again, we will talk you through all the assessment options and you have the choice of which one.

Can I bring my children?

WHPM is proud to be a baby friendly clinic, and although we encourage you to take the time for you, we also understand that in many cases, particularly in a FIFO region, your baby may need to join you at your appointment, and they are more than welcome to. Please bring your pram, capsule or rug for them if you wish, and we have extra pillows, towels and space for kids.

What if I need to cancel my appointment?

We understand that situations can arise that make it impossible to attend your scheduled appointment. If this happens, please give us as much notice as possible as we often have a waitlist for appointments.